The general objective of the program:

Providing participants with theoretical information and practical skills in the field of effective communication, and providing them with skills in dealing with others by explaining the most important concepts related to the skills of dealing with others and working to raise their efficiency and effectiveness in the field of communication and dealing with others through practical exercises that achieve the refinement and development of their skills in relation to the process of effective communication.

Program topics:

• – Concepts of effective communication and its types
• – Human communication skills.
• – Human relations and characteristics of successful communication.
• – Analysis of human behavior and its psychology.
• – Effective listening skills and the art of using words and voice
• – Body language and its impact on communication skills
• – Presenting opinions and how to express opposing opinions
• – Mind maps and brainstorming—–Tools of effective communication
• – The concept of dealing with others
• – The Joe-Harry window model and its applications in activating dealing with the public
• – The concept of the first impression, and consolidating the positive mental image.
• – The art of changing negative mental image
• – The concept of persuasion and cases of persuasion in the negotiation process and mechanisms for activating it
• – The concept of negotiation
• – Workshop

Detailed objectives of the program:

• – Introducing participants to the concept of human behavior and its components.
• – Introducing participants to the concept of analyzing human behavior and understanding its motives.
• – Define effective communication and identify the necessary models for communicating with oneself and with others.
• – Use the appropriate means of communication for the message and identify the factors affecting the process of persuasion and influencing others
• – Effective use of verbal and non-verbal communication to convey ideas to others
• – Develop listening skills
• – Reading body language in a way that helps understand the message clearly
• – Identifying obstacles to effective communication and dealing with them.
• – Providing participants with concepts and arts of dealing with bosses and colleagues at work.