General Objective:

To provide participants with the necessary knowledge and skills in the field of office work and office management.

Detailed Objectives:

At the end of the program, the participant is expected to learn about:

1. The concept of electronic archiving.
2. The importance of documents and information, their preservation and archiving.
3. The concept of paper and electronic documents.
4. Document preservation and retrieval techniques.
5. Scanning techniques.
6. Electronic archive system specifications.
7. Document security and preservation and retrieval techniques.
8. Indexing and preservation of documents electronically.
9. Sorting and destroying documents electronically.
10. Applications in electronic archiving.
11. Advanced techniques in optical archiving and electronic systems.
12. Characteristics, responsibilities and tasks of the office manager.
13. Communication skills.
14. Time management and setting priorities.
15. Organizing meetings and travel.
16. Handling telephone calls.
17. The physical environment in modern offices.
18. Correspondence, reports and internal memos.
19. Modern trends in secretarial work.
20. Preparing correspondence and reports using computers.
21. Displaying information on computers.
22. Electronic communications and e-mail and their importance.
23. Self-development of administrative assistants and etiquette.